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Piwik PRO is hiring a Technical Support Specialist (Remote)

At Piwik and Piwik PRO we develop the leading open source web analytics platform, used by more than one million websites worldwide. Our vision is to build the best open alternative to Google Universal Analytics. We are growing and now looking for a Technical Support Specialist!

What will you be doing?

  • Supporting Piwik PRO clients on a daily basis – providing rapid responses via phone and email.
  • Participating in calls with Piwik PRO clients analyzing requirements for enterprise customers.
  • Onboarding clients – planning and coordinating the implementation with the dedicated technical team.
  • Communicating complex problems to the dedicated technical team.

We can promise you:

  • A competitive salary.
  • The opportunity to develop your skills and gain more experience by working on exceptional projects.
  • Access to a regularly updated resource library and the opportunity to contribute to it.
  • Flexible working hours.

Desired Skills and Experience

You won’t make it without:

  • A solid technical background and a familiarity with the IT sector.
  • A receptive mind.
  • Great English communication skills (speaking, reading, writing, and listening).
  • Previous experience of working with corporate clients and a sixth sense for striking up relationships.
  • Appropriately mixed abilities: solid communication skills, inquisitiveness and an analytical mind (have the ability to draw conclusions based on gathered data).
  • Great self-organization skills.

About Piwik PRO

At Piwik and Piwik PRO we develop the leading open source web analytics platform, used by over 1.1M websites worldwide and is currently ranked the 7th most used web analytics tool in the world. Our vision is to build the best open alternative to Google Universal Analytics.

The Piwik platform collects, stores and processes a lot of information: hundreds of millions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

Piwik PRO provides cloud hosting solutions and enterprise-level support and consultancy services. We’re in the process of expanding our US team and are currently seeking to hire a Technical Support Specialist who will focus on assisting our US clients.

Location

Ideally you will be located in the USA or Canada (Remote work).

Apply online

To apply for this position, please Apply online here. We look forward to receiving your applications!

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